Breakfast Meeting

Customer Service for the

Payroll Professional

May 21, 2015


Summer CPP/FPC Exam Prep

Registration Opening Soon!






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Thursday, May 21, 2015

Please join us at our Breakfast Meeting with speaker, Becky Harshberger, to discuss how you and your Payroll Department are performing as Customer Service agents of your company and how to maximize your impact in the organization.

Are you listening or talking? Which words matter the most when we talk and what words help or hinder situations. Do you find that the intent of your message is lost because your voice did not support your message? Are you fully engaged or just ‘phoning in?’ Are you on top of trends or do you feel like you are stuck in a professional rut?

Come join us on May 21, 2015 to learn how to raise the bar of your professional payroll career.

~ Our Speaker ~

Ms. Harshberger is VP, Finance and Tax, GEP Administrative Services, Inc. (AKA Entertainment Partners) in Burbank, California. She is responsible for employment tax and sales tax information reporting and processing. She works directly with state, federal and foreign revenue agencies, state unemployment insurance agencies and motion picture studio tax departments to ensure payroll and information reporting compliance. She also oversees all payroll tax systems upgrades and changes in addition to implementing legislative changes. She is a member of (American Payroll Association) APA, she is part of the National Speakers Bureau and Chairs the APA Government Affairs subcommittee focused on IRS issues. In May of 2014, she was award the APA Meritorious Service Award for her contributions to the advancement of the Payroll Profession. A Certified Payroll Professional since 1999, she has taught the Greater Los Angeles Chapter CPP prep course every summer since 2000. In October 2014 she completed serving her 4th year as Chair, Employees Benefits and Payroll Subgroup, for the IRS Information Reporting Program Advisory Committee (IRPAC).

To register for this event click here

Welcome to the Greater Los Angeles Chapter of the American Payroll Association (LAAPA), dedicated to providing education, professional support, and networking opportunities to Payroll Professionals since 1982.



The LAAPA is a non-profit organization consisting of dedicated payroll professionals, human resource and financial professionals throughout the Los Angeles area. Our membership represents hundreds of businesses in the Greater Los Angeles area, from the largest industrial firms to small emerging businesses.

 Our goals are to increase the payroll professional's skill level through education, mutual support and to gain recognition for payroll as the professional discipline it has become in today's business and legislative environment. We take great pride in the achievements our organization has accomplished.